The winners will find new growth opportunities by taking a truly holistically approach to understanding and serving customers, addressing risk, building highly scalable and adaptive platforms, and leveraging the power of ecosystems.
Disruption is more than an overused buzzword. Used accurately, it still has the power to illuminate patterns hiding in plain sight.
Here is a simple example. We all know that Netflix “disrupted” Blockbuster, and put them out of business. Few understand how, or why.